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Mac Pro (Mid 2010), Mac Pro (Early 2009): Issues with three displays and multiple DVI, HDMI connections

- Fri, 03 Sep 2010 23:46:02 GMT

If you have three displays connected to each graphics card in one of the following configurations: a Mac Pro (Mid 2010) that has either the ATI Radeon HD 5770 or ATI Radeon HD 5870 graphics upgrade kit or two ATI Radeon HD 5770 graphics cards or a Mac Pro (Early 2009) that has a ATI Radeon HD 5870 graphics card   ... one of the following issues may occur: When using a DVI connection, a Mini DisplayPort, and an HDMI connection, the display connected via DVI may turn black. When using a DVI connection and two HDMI displays, the display connected via DVI may turn black. When using a DVI connection and a HDMI connection, adding an additional HDMI connection or a Mini DisplayPort connection may cause the initially-connected HDMI device to no longer appear in the Graphics tab of System Profiler.  

iTunes for Windows: Device Sync Tests

- Fri, 03 Sep 2010 20:28:27 GMT

iTunes for Windows includes Device Sync Tests within iTunes Diagnostics. Device Sync Tests can assist you in troubleshooting an issue when trying to sync your iPhone, iPad, or iPod touch in iTunes. This can assist with issues around syncing contacts, calendars, mail accounts, bookmarks, and notes over USB on your computer.

Magic Trackpad: Avoiding unintentional clicks

- Fri, 03 Sep 2010 17:44:31 GMT

Learn what to do if your supported Mac portable trackpad or Magic Trackpad unexpectedly appears to select (or drag across) a given area on the display after you install Magic Trackpad and Multi-Touch Trackpad Update 1.0.

Mac OS X Server v10.6: Server may not receive DHCP-supplied network settings with default firewall rules

- Fri, 03 Sep 2010 17:13:23 GMT

Mac OS X Server v10.6 may not receive an IP address for a network interface if the Firewall service is enabled with the default firewall rules. If the interface is configured to use DHCP then it will not receive an IP address or other network configuration information. If the interface is configured to use DHCP with manual address, the interface will have the desired IP address but will not receive its subnet mask, router, DNS Server, or Search Domain settings from the DHCP server.

Mac OS X Server v10.5, v10.6: Symlinks in FTPRoot for FTP-enabled share points must be manually removed

- Fri, 03 Sep 2010 17:13:00 GMT

The optional FTP service automatically generates symlinks to the appropriate share paths inside of the configured FTPRoot folder. If a share point is unshared or FTP access is disabled for a share point, these symlinks are not automatically removed.

iMac (Mid 2010): Using the correct Mac OS X system software

- Thu, 02 Sep 2010 20:37:52 GMT

Learn what to do if your iMac (21.5-inch, Mid 2010) or iMac (27-inch, Mid 2010) exhibits symptoms that indicate the wrong Mac OS X system software is installed. Symptoms may include: Upon opening iMovie, a message states that iMovie requires a graphics card that is compatible with Quartz Extreme and that one or more of your graphics cards do not support Quartz Extreme.  The computer may not go to sleep when you choose Sleep from the Apple () menu. Difficulty opening or a message may appear when you open the DVD Player application. Only one video resolution available in the Displays System Preferences pane. Using the Grab application (located in the Utilities folder) to take a screenshot may produce only a blank image with a white background. The correct LCD profile may not be present in the Color tab of the Displays System Preferences or under the profile in ColorSync Utility. Compatibility and performance related graphics issues. Compatibility issues with large-format SDXC memory cards. Limited functionality with Magic Trackpad. Both the Mac OS X v10.6.4 Update iMac (Mid 2010) and Mac OS X v10.6.4 update options are advertised for installation via Software Update.   Note: If you attempt to install these updates at the same time, the updates will not work and you will need to restart your computer without installing either of the updates.

iTunes Store: Movie and TV rental video formats

- Thu, 02 Sep 2010 17:57:44 GMT

The iTunes Store offers a choice of movie rental and TV rental video formats. The information below will help you choose the format best suited to the device you view your rental on.

iTunes Store: How to rent TV Shows

- Thu, 02 Sep 2010 04:29:33 GMT

You can rent TV Shows from the iTunes Store and watch them on your Mac or Windows computer, iPhone, or iPod touch.1

Apple security updates

- Thu, 02 Sep 2010 02:23:48 GMT

This document outlines security updates for Apple products.

About the security content of iTunes 10

- Thu, 02 Sep 2010 02:23:30 GMT

This document describes the security content of iTunes 10, which can be downloaded and installed via Software Update preferences, or from Apple Downloads. For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website. For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key." Where possible, CVE IDs are used to reference the vulnerabilities for further information. To learn about other Security Updates, see "Apple Security Updates".

iTunes Store: Movie rental frequently asked questions (FAQ)

- Wed, 01 Sep 2010 19:07:04 GMT

See the frequently asked questions below to learn more about renting movies from the iTunes Store.

MacBook Pro (15-inch, Mid 2010) and MacBook Pro (17-inch, Mid 2010): How to set graphics performance

- Wed, 01 Sep 2010 16:51:43 GMT

Learn how to adjust graphics performance on your MacBook Pro (15-inch, Mid 2010) or MacBook Pro (17-inch, Mid 2010).

Mac Pro (Mid 2010): Kernel panic when installing or restarting Parallels Desktop 5 for Mac

- Wed, 01 Sep 2010 16:36:43 GMT

Certain Mac Pro (Mid 2010) configurations may exhibit a kernel panic or otherwise appear unresponsive after you install Parallels Desktop 5 for Mac virtualization software or after you restart the computer.  You may also experience a kernel panic using the Parallels virtualization engine in 32-bit mode.  

Powering Apple and third party peripherals through USB

- Wed, 01 Sep 2010 15:29:28 GMT

Learn more about the power available via USB on Apple computers and displays and how to use peripheral devices that may require more power than is available through the USB port.

Apple Cinema Display (30-inch DVI) has 1280 x 800 as the maximum available resolution

- Tue, 31 Aug 2010 19:17:10 GMT

When you connect an Apple Cinema Display (30-inch DVI) to one of the products noted below, you may find that the highest available resolution is 1280 x 800, even though the optimum resolution for the display is 2560 x 1600. The maximum resolution available when this display is connected to a single-link DVI port is 1280 x 800; you must connect the display to a dual-link DVI port to access the higher resolutions available to the display.

iMovie '09: Importing AVCHD clips from some multi-format camcorders may require additional steps

- Mon, 30 Aug 2010 23:04:33 GMT

Some camcorders that record multiple formats require extra steps to import both formats into iMovie ’09. If you have recorded both AVCHD and MP4 (or iFrame) formats with certain camcorders, iMovie will only recognize the MP4/iFrame video clips in its 'Import' window.

Vintage and obsolete products

- Mon, 30 Aug 2010 17:17:55 GMT

Apple has discontinued support for certain technologically obsolete and vintage products.

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

- Sun, 29 Aug 2010 21:50:09 GMT

This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below. For a discussion of troubleshooting similar issues in iTunes for Windows XP, see iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues. If you are having trouble installing iTunes, see Trouble installing iTunes or QuickTime for Windows.